Hi, we're Banzai!
We’re out to solve the #1 business challenge for all B2B Marketers – proving Marketing ROI.
Through The Banzai Platform, we provide marketers the campaign insights they need to make better marketing decisions – and we do it all in one platform, so it’s super easy. We know marketing is hard enough – why make it harder?
Our mission is to help our customers accomplish their mission – through better marketing, sales, and customer success outcomes. Our vision is to increase the value of every customer interaction for every company in the world.
Ready to join us?
Reports to: Chief Financial Officer
Role Overview
The Accounts Receivable (AR) Manager is responsible for leading Banzai’s invoicing, collections, cash application, and AR operations to drive predictable cash flow and reduce past-due balances. This role owns AR policies and processes end to end, partners closely with Sales, Customer Success, and RevOps and ensures data accuracy across internal and external systems.
Key Responsibilities
- Own AR operations: invoicing, credit memos, adjustments, payment application, cash posting, and month-end AR close with aging and Days Sales Outstanding (DSO) reporting
- Lead collections strategy and cadence for past-due accounts, including templated outreach, escalation paths, payment plans, and service-impact communications when needed
- Define and maintain credit and collections policies, including credit checks, terms, and risk segmentation
- Partner with Sales and RevOps to ensure accurate order setup, plan changes, renewals, and couponing in Stripe and product systems; prevent billing churn through proactive coordination
- Monitor AR aging, set targets, and drive actions to reduce delinquencies and write-offs; report KPIs to Finance leadership (aging buckets, DSO, CEI, promise-to-pay adherence)
- Ensure revenue protection and customer experience alignment with Customer Success on extensions, uncollectible marking, and holds for premium accounts when appropriate
- Maintain data integrity and SOX-ready documentation across Stripe, HubSpot, and internal ledgers; improve processes, controls, and reconciliation routines
- Manage supplier and customer portal enrollments as needed to facilitate timely remittance and compliance documentation
- Partner with Accounting on month-end close, bad debt reserves, audit requests, and policy adherence
Required Experience & Qualifications
- 5+ years in Accounts Receivable, corporate credit or collections, including 2+ years managing or leading processes
- Strong command of AR processes: billing operations, collections, cash application, GAAP basics for AR, and internal controls
- Strong systems fluency with billing and payment platforms; Stripe experience preferred. Familiarity with HubSpot or similar CRM is a plus
- Proven success reducing aging and DSO through policy, process, and stakeholder alignment
- Excellent communication skills for customer interactions and internal cross-functional work
- Analytical mindset with proficiency in spreadsheets, dashboards, reconciliations, audit support and AR reporting
- Experience in SaaS or subscription businesses with self-serve and sales-assisted motions
- Exposure to ERP or AR subledger ownership and system migrations
- Process improvement or automation experience in order-to-cash
Benefits
- 401(k) plan (US based) plus match
- Health, Dental, Vision, Life, and Long-Term Disability insurance (US based)
- Unlimited PTO
- 13 paid company holidays
- Remote-first company
- $250/year home office stipend
- 12 weeks of fully paid parental leave
- 2 paid mental health Banzai rest days per quarter
- Mission-driven team motivated by excellence
- Clear objectives, direction, and empowerment from executive leadership
Compensation:
Job Type: Full-time
Salary: $88,000 - $115,000 per year
Equity: Competitive stock plan package
Location: Remote US
Banzai is an equal opportunity employer that values diversity. We are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds and experiences to apply.
To apply, please submit your resume and cover letter outlining your qualifications and interest in the role to hr@banzai.io. We look forward to reviewing your application!